Notifications

Open Sub Accounts → select a location → Notifications tab.

Each sub-account can configure email notifications for operational events your organization enables (alerts about sessions, billing, or other signals — exact triggers depend on product configuration).

Where to configure

1. Open the Notifications tab on the sub-account.
2. Enter the notification email (or confirm the inherited address).
3. Turn notifications on or off with the toggle shown.
4. Use send test (or equivalent) to verify deliverability when the UI offers it.

Sub-account Notifications tab: alert email, notification toggle, and test button.

Good practices

• Use a role inbox (alerts@…) rather than a personal email when the whole team should see failures.
• Whitelist the sender domain so messages do not land in spam.
• After changing SMTP-related infrastructure at your agency, run a new test from this tab.

Related

• Onboarding — baseline setup before enabling operational notifications.
• Frequently asked questions — “Email notifications do not arrive”.