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Groups

Open Sub Accounts → select a location → Groups tab.

Groups are a first-class feature in WhatGHL: each sub-account can manage WhatsApp groups tied to its sessions (numbers). Typical actions include listing groups, linking them to sessions, and using group-aware outbound patterns (for example mention-all codes in the GHL composer).

Where to configure​

  1. Open the Groups tab on the sub-account.
  2. Use the lists and actions the UI exposes: create links, adjust settings, or open detail panels as your permissions allow.

Exact buttons depend on your organization’s rollout; the tab is the home base for group operations on that location.

Select a WhatsApp group linked to a session and sync it to GoHighLevel; then see how messages from group participants arrive and how replies are sent from GHL.

What to expect​

  • A list of groups detected or configured according to active sessions.
  • Actions the UI enables, within WhatsApp rules and your configuration.

Behaviour highlights​

  • Groups are always bound to sessions that belong to this sub-account — if a session is disconnected, group actions may fail until WhatsApp is healthy again.
  • Routing for outbound still follows Connection outbound session rules when multiple lines exist.
  • Composer codes such as #MSGALL| affect group sends; see Message codes from GoHighLevel.

Good practices​

  • Follow WhatsApp policies and member privacy.
  • If a group is missing, check that the number’s session is active and that the group exists on that number.
  • Keep one clear owner in your agency for which session “owns” a customer community group.
  • After migrating a number to a new session, revisit group links so automation targets the right line.

To mention everyone in a group from a GHL outbound message, use the #MSGALL| prefix in the message-codes reference.