Skip to main content

Email notifications

Each sub-account can configure email notifications for operational events your organization enables (alerts about sessions, billing, or other signals — exact triggers depend on product configuration).

Where to configure​

  1. Sub Accounts → open the sub-account → Notifications tab.
  2. Enter the notification email (or confirm the inherited address).
  3. Turn notifications on or off with the toggle shown.
  4. Use send test (or equivalent) to verify deliverability when the UI offers it.

Good practices​

  • Use a role inbox (alerts@…) rather than a personal email when the whole team should see failures.
  • Whitelist the sender domain so messages do not land in spam.
  • After your agency changes how notification email is sent (provider or settings), run a new test from this tab.